Help Me Thom > Helpdesk > Knowledgebase

Ask a question:

I Can't Access The Product On The Download Page

Solution This problem occurs very infrequently, but is frustrating.

I've occasionally had an error message reported with the latest version of Internet Explorer where the download link doesn't show at all. Unfortunately, I've not been able to recreate this.

The quickest solution is to copy the download page link into another browser (Mozilla Firefox, Google Chrome etc) and the download link should show.

I've also occasionally had people try and save the download file, but end up with a copy of the sales page (or another web page).

In that case, please make sure that you _left click_ the download link. The download links are protected to prevent illegal downloads, and right click does not resolve correctly on some systems.
Was this article helpful? yes / no
Article details
Article ID: 4
Category: Knowledgebase
Date added: 2011-05-30 21:57:09
Views: 1271
Rating (Votes): Article rated 3.0/5.0 (28)

<< Go back