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What should I do if I have not received my download?

Solution After a purchase, you should automatically be redirected to your download page.

You should also receive an e-mail sent directly to you with the link.

First, check that your purchase has gone through successfully and that you have received an e-mail confirmation. There is a chance that this may be in your SPAM folder, so please check there.

If you have not been receiving e-mails (for instance, you paid using PayPal and have not been e-mailed a receipt from them), then there may be a problem with your e-mail account receiving mail. Please contact your account administrator to get this sorted.

If you have are sure your purchase has gone through and you still cannot find a download link, please fill in a support ticket. Include the name of the product you purchased and your Transaction ID so that your order can be found.
 
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Article ID: 1
Category: Knowledgebase
Date added: 2010-07-09 01:32:05
Views: 1393
Rating (Votes): Article rated 3.0/5.0 (32)

 
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